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What To Do When Your Web Browser Gives You Trouble

Web Browsers


Can you guess what the most common activity is people do on their computers?

Give yourself a pat on the back if you correctly guessed getting on the Internet.

Whether it’s checking email, reading the latest news or sports updates, watching videos on YouTube, or mingling with friends on Facebook, the Internet is the primary destination of most computer users.

You use a program called a web browser to access the Internet.  The most popular web browsers are Internet Explorer, Google Chrome and Mozilla Firefox.

Sometimes you’ll experience problems while visiting different websites.  A particular site may not load completely or at all.  An error message may appear.  Websites may take a seemingly long time to display on your screen.

Although there could be many possible causes of such problems, a gunked up web browser could be the culprit.  Resetting your browser can correct some of the problems you may experience.

Here’s how to reset the three most popular web browsers.

To reset Internet Explorer:

  1. Open Internet Explorer.
  2. Click the gear icon in the upper right corner.
  3. Select Internet Options.
  4. Click the Advanced tab.
  5. Click the Reset… button at the bottom of the window.
  6. Click Reset on the next window that opens.
  7. Click OK on the next window that opens.
  8. Close Internet Explorer to fully apply the changes.

To reset Google Chrome:

  1. Open Google Chrome.
  2. Click the Chrome settings icon in the upper right corner (3 horizontal bars).
  3. Select Settings.
  4. Scroll to the bottom of the page and click on Show Advanced Settings.
  5. Scroll down to the bottom of the page.
  6. Click on the Reset Browser Settings button.
  7. Close Google Chrome to fully apply the changes.

To reset Mozilla Firefox:

  1. Open Firefox.
  2. Press the ALT key on your keyboard one time. The menu bar will appear in the top left corner of the web browser.
  3. Click on Help.
  4. Click on Troubleshooting Information. A new page will open.
  5. Click on the Refresh Firefox button.
  6. Click on the Refresh Firefox button in the small dialog window that appears in the middle of your screen.
  7. Close Firefox to fully apply the changes.

Resetting your web browser, especially Internet Explorer, corrects many problems you may experience viewing websites.  If after resetting your browser, you still experience problems, you will want to contact your trusted computer professional to further diagnose the issue.

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Two Programs That Make Your Life Easier


Over the past two months, I’ve been working with a client to help him better understand and utilize his tech gadgets – namely his desktop computer and iPhone. 

Life circumstances have forced him to set aside time to learn ways they will make his life more effective and enhance his productivity.  Mainly by installing and using two software programs that sync his information between his PC and his iPhone.

He’s an extremely busy person.  So these tools need to be easy to implement and even easier to use. 

He’s very detailed.  So these tools need to be able to help him organize and retrieve the wealth of information he will be putting into his electronic devices.

He’s also very security conscious.  So these tools must put his mind at ease that his personal information is secure no matter where it resides or how he accesses it.

The first program I introduced him to was Evernote (

This client takes detailed notes about many things.  It makes sense.  He’s busy and it would be easy to forget critical information – especially the small stuff.

His iPhone’s Notes app contained dozens, if not hundreds, of individual notes:

  • To-do lists
  • Things to remember
  • Passwords

But he had no way to easily search for information he’d entered in 6 months ago.  There was no organization to it.

And it was only available on his iPhone.  Couldn’t be accessed on his computer.

Evernote comes to the rescue.  This free program allows you to create notes on any device on which you have it installed.  They are then synced to all your other devices – where you can read them, edit them, or delete them.

You can organize your notes into notebooks.  You can search your notes.

In the ridiculously affordable paid version of Evernote, you can do even more – like save clips from the Internet, save emails into the program, turn notes into presentations, and share notes with others.

The second program I introduced him to was LastPass (

Described as “the last password you’ll have to remember,” this program completely eliminates the hassle of remembering oft-forgotten information.

Obviously LastPass can store passwords for all your websites – Facebook, Gmail, Home Shopping Network, and more.  It can even automatically log you in to websites for which you have passwords saved.

But LastPass doesn’t just store your passwords – it can store ALL of your hard-to-remember information.  It keeps important information handy, even when you don’t have the actual card or document in front of you.

You can create secure notes to save bank account numbers, credit card numbers, email logins, insurance information, passports, social security numbers, driver’s license information, wireless network passwords, and even generic notes.

The best part is for just $12 a year, you can sync and access your passwords on all your devices – desktop computer, laptop computer, smartphone, and tablet.

If you’re looking to simplify your life, I encourage you to begin with your passwords and important notes.  Let these two programs take the stress of remembering stuff away.

Just like my client I introduced these to, you’ll be more effective and productive.

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Your iPhone Could Save Your Life

Medical ID


It’s a bright, sunny, crisp fall day. 

You roll your car windows down as you back out of your driveway, allowing the fresh air to fill your car.

Your radio blares your favorite song from a local radio station.

It’s a great day for a short road trip, you think to yourself as you pull onto the highway.

About twenty miles into your excursion, suddenly a wrong-way driver slams head-on into your car.  You had no time to react, no time for defensive driving techniques.

Your airbag deploys while your car spins non-stop in the middle of the busy highway, striking another vehicle.  Your head slams against the driver’s side door.

Pain radiates through your body.  You feel woozy.  Then you black out.

Emergency responders quickly arrive, extricate you from your vehicle, and rush you to the nearest emergency room.  You have no awareness of the events around you because you’re unconscious.

Effective treatment of life-threatening injuries requires emergency professionals to know as much vital information about you as possible – your past medical history, medications you’re taking, allergies and more.

If you’re alone, they also need to know how to contact a close friend or relative to inform them of the situation.

In days gone by, medical ID bracelets and keychains worn or carried by individuals used to provide critical information to emergency personnel.  Not so much anymore.

But what if this vital, life-saving information were available on a device that you most likely carry with you everywhere?  Your cell phone.

Apple introduced the new Health app in iOS8 for iPhones.  This app allows to you store critical medical information, such as:

  • Your name
  • Date of birth
  • Medical conditions
  • Medical notes
  • Allergies & reactions
  • Medications
  • Emergency contacts
  • Blood type
  • Organ donor status
  • Height and weight
  • Photo

First responders and medical providers can easily access this information, regardless if your phone requires a passcode or fingerprint. 

Here’s how to quickly set it up on your iPhone:

  1. From the iPhone home screen, choose the “Health” app. It’s the app with a white box with a pink heart in the right corner.
  2. You will notice a “Medical ID” option in the tool bar along the bottom of the screen.
  3. Tap “Create Medical ID” in the middle of the screen. A screen will appear with field for you to enter your information into.
  4. If you have a passcode on your iPhone, ensure that the “Show When Locked” feature is enabled to guarantee this information can be accessed from your lock screen. (A green dot should appear next to this line when enabled.)
  5. Click Done in the top right corner to save your information.
  6. Once complete, test the feature by swiping the lock screen, tapping “Emergency” at the bottom left, and then tapping “Medical ID” on the next screen.

“Unfortunately, many people who come into the emergency department don’t have medical ID set up on their phone or don’t have an iPhone, but I always look,” says Colyn Barry, BSN, RN, CEN, an emergency nurse at Baylor University Medical Center in Dallas, Texas.

Life-threatening emergencies can happen anytime.  Why not take a few minutes now to set up your medical ID on your cell phone?  It could save your life!