A Broken Arm, A Blanket and Band-Aid Repairs

Band-Air Repair

The recess bell rang.  All of us students hastily scurried to the playground, ready for freedom from the classroom.

The warm rays of the September sun smiled on our faces as we quickly walked down the sidewalk to the playground at the old Lowell School South building.

I met up with some of my other third-grade friends under the shade trees separating the concreted part of the playground from the large football field.  Situated nearby was the concrete base of the old water fountains.  It stood about two feet tall.

As was custom, we decided to play cops and robbers.  But this time, I chose to be a bad guy. 

Our scheme was the old water fountains would be my friend Marlena’s car and I was going to be a robber hiding in the back.  I would “steal” her money as she got into the car.

We set our scenario into motion.  I hopped into the water fountains and crouched down.  Marlena strolled over to her “car.”  I jumped up as she approached.  She lifted her arm and swung it toward me.

I fell backwards out of the two-foot-tall concrete structure.  I stuck my arm out to break my fall.

When I stood up, the lower part of my right arm was no longer straight.  It was in a slight U shape.

It didn’t really hurt and I wasn’t crying, but I knew something was wrong.  I casually walked up to Mrs. Madison and said, “I think I broke my arm.”

Panic immediately appeared on her face and her voice cracked as she ushered me to the nurse’s office.

Soon I was waiting in Gibson General Hospital’s emergency room, my arm wrapped snugly in a thick blanket to keep the bones from moving.

The doctor and nurses examined my arm and told my mom I would need surgery.  The nurse brought out a splint.  She wanted to place my arm in it. 

But I adamantly refused because the split had an opening in the middle of it.  I was afraid my arm would get stuck in it because it was in a slight U shape.  So they left my arm in the blanket.

A few hours later, the doctors reset my broken bones and wrapped it in a cast.  I spent the next couple of days with my right arm hoisted in the air as it healed.  Followed by several weeks of keeping my arm in a sling.

Sometimes in life, stuff breaks.  Whether it’s bones in our body, the leg on a coffee table, a part on our car, or our computer.

Two Ways To Fix Broken Things

There are two methods of fixing broken things – a quick band-aid patch or a thorough, real repair.

Band-aid repairs are designed to be fast, easy-to apply, and temporary.  It’s the piece of tape you wrap over your broken glasses so you can see long enough to drive home.  You know it won’t last, but it gets you by for a short time.

Resting my broken arm in a blanket was a band-aid solution.  It alleviated the pain, but wasn’t a long-term remedy.

Real repairs are designed to be permanent and completely fix what’s broken.  They’re usually more time-intensive, often times require the work of a professional, and are more expensive.  Like having surgery to fix my broken arm.

When it comes to repairing my client’s computer problems, I always opt to perform a real repair.  I refuse to apply band-aid fixes.

Band-aid fixes typically cause more serious issues, increase the overall cost of repairs, and create frustration.  I just cannot conscientiously apply a quick-fix, knowing full well the true problem isn’t resolved.

Two Examples

Many virus infections, especially if caught early, only install a few files on a computer and do very little damage.  In most cases, a single scan with one robust antivirus program would remove the worst components of any virus infection.

But I designed one of the most comprehensive and thorough virus removal processes because it’s those small overlooked parts of a virus infection lingering on a computer that can cause big problems later on.

This is why we allow three full business days to complete our virus and malware removal service.  It’s a real repair.  One that will provide the best results and satisfaction for our clients.

Is it inconvenient to be without your computer for up to three business days?  Sure. 

Would it be more irritating to have to bring it back in to us a week later for the same problem?  Absolutely.

***

A newly referred client brought her laptop to me a couple of weeks ago reporting it was running slow and suddenly wouldn’t load into Windows.  After thorough diagnosis, I informed her the hard drive had started to fail – the likely cause of the symptoms.

She urgently needed her laptop to complete payroll for her employees.  Even though I got Windows to load, I knew the laptop wasn’t stable and could crash again at any moment.

She agreed replacing the hard drive was the right, real repair – even though it took a couple of extra days to complete.  She was thrilled with my honesty, recommendation, and how I completed the repairs slightly faster than expected.

 

So, when something you own breaks, remember you have two choices:  the band-aid fix or the real repair. 

Almost without exception, the real repair is the quickest, cheapest, and most satisfying option.

Scott Hartley, President/CEO

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